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Refund Policy

SohozKaj provides digital services and templates on a pay-as-you-go credit model — you buy credit packages and spend credits on each AI task (images, documents, print, templates). To ensure clarity for users, we follow the Refund Policy below.

1. Refund policy for digital products/services

Once credits have been spent on an AI task, or a digital template has been downloaded/accessed, refunds are generally not provided.

Reasons:

  • A digital file cannot be returned
  • Once the buyer downloads it, the file stays with them permanently

However, in some special circumstances a refund will be considered (see below).

2. When a refund may be provided

A refund will be considered in the following cases:

2.1 Wrong product/service delivered

If you receive a different file instead of the template you purchased.

2.2 Technical fault in the downloadable file

If the file:

  • Does not open
  • Is corrupted
  • Is incomplete or unusable

and we fail to resolve the issue, a refund will be provided.

2.3 Duplicate payment

If you accidentally purchase the same product/service more than once.

3. When a refund will not be provided

  • Purchased by the user's own mistake
  • Reasons like "changed my mind" or "no longer needed"
  • After the product/file has been downloaded
  • Design likes and dislikes
  • If you cannot use the template due to your own software/device issues
  • If the product/service does not meet expectations, but everything was clearly stated in the description

4. How to apply for a refund

To request a refund, you must apply within 7 days.

To apply, you need:

  • Order number
  • A description of the issue
  • Screenshot or video evidence, if needed

Email: [email protected]

We will review the matter within 3-5 business days.

5. If a refund is approved

  • The money will be returned to the same payment method used to make the payment
  • Depending on the bank/payment gateway, the refund typically takes 7 to 14 working days to arrive

6. Payment gateway fees

  • In some cases, the payment gateway (e.g., SSLCommerz, Moneybag, FastSpring) may not refund the transaction fee.
  • In that case, we can only refund the net amount.

7. Policy changes

SohozKaj may update the Refund Policy at any time. The updated policy takes effect as soon as it is published on the website.

8. Contact

For questions regarding refunds, please contact us:

By purchasing a service from SohozKaj, you are deemed to have accepted all the terms of this Refund Policy.